Refund Policy

Refund Policy for Strategic Nexus Games

At Strategic Nexus Games, we aim to provide high-quality board games and customer satisfaction. However, if for any reason you are not fully satisfied with your purchase, we offer a clear and straightforward refund policy to ensure you have a positive experience with us. Please read the following refund guidelines:

1. Eligibility for Refunds

Refunds are available under the following conditions:

• Damaged or Defective Products: If you receive a damaged or defective game, we will offer a full refund or replacement at no extra charge.
• Incorrect Orders: If you received the wrong product, we will send you the correct item and process a refund for the incorrect one.
• Change of Mind: If you change your mind about your purchase, we offer a refund within 30 days of receiving the product, provided the item is unopened, unused, and in its original packaging.

2. How to Request a Refund

If you are eligible for a refund, please follow these steps:

• Contact our customer support team at [email protected] within 30 days of receiving your order.
• Provide your order number, a brief description of the issue, and photographic evidence if applicable (e.g., damaged product).
• We will review your request and provide instructions on how to return the item, if necessary.

3. Refund Process

Once we receive your return (if required) and confirm the eligibility of your refund, we will process the refund to the original payment method. The processing time typically takes 5-7 business days, depending on your payment provider. You will receive a confirmation email once the refund has been processed.

4. Non-Refundable Items

We do not offer refunds for the following items:

• Items that have been opened, used, or tampered with (except in cases of defective products).
• Digital downloads or items that were marked as final sale or non-returnable at the time of purchase.

5. Shipping Costs

If the refund is due to a change of mind or personal preference, the customer will be responsible for the return shipping costs. If the refund is due to damaged, defective, or incorrect items, we will cove